Grievance Redressal — AquityIQ Research

Grievance Redressal Mechanism

AquityIQ Research is committed to addressing investor grievances in a fair, timely, and transparent manner. The following escalation matrix provides a structured approach for raising and resolving complaints.

Level 1 — Internal Redressal

Clients should first raise their complaint directly with AquityIQ Research:

Email: contact@aquityiq.com
Subject line: "Grievance — [Your Name] — [Date]"
Response time: Within 3 working days
Resolution time: Within 30 days from date of receipt

Please include in your complaint: your name, contact details, subscription plan, nature of the grievance, and any supporting documents.

Level 2 — SEBI SCORES

If your complaint is not resolved at Level 1 within 30 days, or if you are dissatisfied with the resolution, you may escalate to SEBI SCORES (Securities and Exchange Board of India Complaint Redress System):

Website: scores.sebi.gov.in
SEBI Toll Free: 1800 22 7575 / 1800 266 7575
SEBI Office: SEBI Bhavan BKC, Bandra Kurla Complex, Bandra (E), Mumbai – 400 051

Level 3 — SEBI ODR Portal

For disputes, investors may also use the Online Dispute Resolution (ODR) mechanism:

ODR Portal: smartodr.in
The ODR process provides online conciliation and arbitration.

Escalation Matrix

Level	Authority	Contact	Timeline
1	AquityIQ Research (Internal)	contact@aquityiq.com	Within 30 days
2	SEBI SCORES	scores.sebi.gov.in	As per SEBI norms
3	SEBI ODR Portal	smartodr.in	As per ODR norms

Important Notes

All complaints must be submitted in writing via email for proper documentation.
Please retain copies of all payment receipts and communication records.
Complaints related to trading losses due to market movements are not covered under this mechanism, as investments are subject to market risks.
AquityIQ Research does not handle client funds, so fund-related disputes do not apply.